What have you bought?

Michael_x

Michael_x

Section Hiker
I ordered an Anker-PowerCore-10000mAh-Portable-Delivery from Anker Direct on Amazon. Sadly someone (Amazon or Seller) cancelled this without consultation even though payment had been taken. An hour on the phone to Amazon, including a long period on hold, got nowhere. I was just led around in circles.

Anyone know what the consumer law position is on this?

Still, this may be the motivation I need to promote Amazon to seller of last resort - only to use if no sensible alternative :o o:
 
Odd Man

Odd Man

Thru Hiker
Michael_x said:
I ordered an Anker-PowerCore-10000mAh-Portable-Delivery from Anker Direct on Amazon. Sadly someone (Amazon or Seller) cancelled this without consultation even though payment had been taken. An hour on the phone to Amazon, including a long period on hold, got nowhere. I was just led around in circles.

Anyone know what the consumer law position is on this?

Still, this may be the motivation I need to promote Amazon to seller of last resort - only to use if no sensible alternative :o o:
Click to expand...

I only use the chat, seem to get better help that way. Having said that, I've read a few cases online where the Amazon pricing has been incorrect leading to very big discounts, and with these, if the items were shipped then they would not be asked to be returned, but if the seller had cancelled the order, nothing else could be done about it. I don't know the exact law, but this seems to be the norm with the few cases I've read about.
 
Heltrekker

Heltrekker

Section Hiker
I once bought a bathroom cupboard in a shop advertised at 20% off. When I got to the checkout, it rang up at the full price. I complained that the offer on the shelf said 20%, the supervisor checked and said the offer had expired at the end of the previous month, which was only in teeny-tiny font on the offer sign. HOWEVER, she then said that because they hadn't taken down the offer sign, they were obliged to sell it for the advertised price and she gave me the 20% off. This was a while back an I'm not a lawyer, but I'm pretty sure that the same applies for products online, if they advertised the product at a certain price and have taken the money already, then it in effect becomes a contract and they have to fulfil their side. Sounds like you have been diddled. If it's more than a few quid, I would moan like hell to Amazon's customer service, demand to speak to a supervisor and threaten to take it further.
 
Michael_x

Michael_x

Section Hiker
Lempo said:
I only use the chat, seem to get better help that way. Having said that, I've read a few cases online where the Amazon pricing has been incorrect leading to very big discounts, and with these, if the items were shipped then they would not be asked to be returned, but if the seller had cancelled the order, nothing else could be done about it. I don't know the exact law, but this seems to be the norm with the few cases I've read about.
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I had passed the details to my brother. He ordered after I did but has received his. Guess that's an argument for having Amazon Prime. :o o:
 
Balagan

Balagan

Thru Hiker
Heltrekker said:
I once bought a bathroom cupboard in a shop advertised at 20% off. When I got to the checkout, it rang up at the full price. I complained that the offer on the shelf said 20%, the supervisor checked and said the offer had expired at the end of the previous month, which was only in teeny-tiny font on the offer sign. HOWEVER, she then said that because they hadn't taken down the offer sign, they were obliged to sell it for the advertised price and she gave me the 20% off. This was a while back an I'm not a lawyer, but I'm pretty sure that the same applies for products online, if they advertised the product at a certain price and have taken the money already, then it in effect becomes a contract and they have to fulfil their side. Sounds like you have been diddled. If it's more than a few quid, I would moan like hell to Amazon's customer service, demand to speak to a supervisor and threaten to take it further.
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Or is indeed the law that physical shops have to sell at the price advertised at time of purchase. For online orders, all the seller has to do is say that the product is out of stock, a victim of its success. This has happened countless times with products featured on the bargain thread.
 
Michael_x

Michael_x

Section Hiker
Balagan said:
Or is indeed the law that physical shops have to sell at the price advertised at time of purchase. For online orders, all the seller has to do is say that the product is out of stock, a victim of its success. This has happened countless times with products featured on the bargain thread.
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On this occasion they have it in stock on the website but at £20.00 more than it was. Amazon Customer service online chat have me on hold, so we'll see...
 
EM-Chiseller

EM-Chiseller

Thru Hiker
Michael_x said:
I ordered an Anker-PowerCore-10000mAh-Portable-Delivery from Anker Direct on Amazon. Sadly someone (Amazon or Seller) cancelled this without consultation even though payment had been taken. An hour on the phone to Amazon, including a long period on hold, got nowhere. I was just led around in circles.

Anyone know what the consumer law position is on this?

Still, this may be the motivation I need to promote Amazon to seller of last resort - only to use if no sensible alternative :o o:
Click to expand...
See other thread... I got the same mail :thumbsdown:
 
Michael_x

Michael_x

Section Hiker
Michael_x said:
On this occasion they have it in stock on the website but at £20.00 more than it was. Amazon Customer service online chat have me on hold, so we'll see...
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Well sadly Amazon customer services told me they could not help and no one could. So I've requested their address for service and will be moving this to snail mail. Meanwhile I'm aiming to drop my four figure annual spend at Amazon to as close to zero as I can.

Just in case anyone ever needs a postal address for Amazon UK it is Amazon UK Services 1 Principal Place Worship Street London EC2A 2FA United Kingdom.
 
FOX160

FOX160

Thru Hiker
Michael_x said:
Well sadly Amazon customer services told me they could not help and no one could. So I've requested their address for service and will be moving this to snail mail. Meanwhile I'm aiming to drop my four figure annual spend at Amazon to as close to zero as I can.

Just in case anyone ever needs a postal address for Amazon UK it is Amazon UK Services 1 Principal Place Worship Street London EC2A 2FA United Kingdom.
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How did you pay?
 
WilliamC

WilliamC

Thru Hiker
Hand sanitiser. The first time I've seen it for sale in Turkey since the swine 'flu outbreak.
Ironically, we've got loads of stuff in the gear room in Antakya but we're in Kaş for the duration.
 
Charlie83

Charlie83

Thru Hiker
Montbell versalite rain pants from ULOG.

never realised they did montbell stuff tbh, was torn between getting the Dynamo wind pants or the versalites, I need rain gear so opted for them, suspect they will double up as rain/wind trousers anyway

I think these are the 4 or 5th pair of rain trousers I've bought this year, hopefully they are keepers
 
H

Hd8ekownio24ugh5

Thru Hiker
Charlie83 said:
Montbell versalite rain pants from ULOG.

never realised they did montbell stuff tbh, was torn between getting the Dynamo wind pants or the versalites, I need rain gear so opted for them, suspect they will double up as rain/wind trousers anyway

I think these are the 4 or 5th pair of rain trousers I've bought this year, hopefully they are keepers
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Did you know you can buy direct from Japan....and cheaper?
 
Michael_x

Michael_x

Section Hiker
Anker-PowerCore-10000mAh-Portable-Delivery which is now with me.

Just a follow up from previous postings. As well as contacting Amazon customer services I emailed the seller.

Happy to say they were superb. Email response next day, well within 24 hours. No hassle. Sorted everything with speed, courtesy, efficiency. Honoured the original price. Needless to say I gave Anker Direct a 5 star seller review. :):):):):):)
 
Heltrekker

Heltrekker

Section Hiker
IGN 1:25000 map 2148OT Vicdessos 2nd hand from Amazon. Living in hope that confinement will end before summer, until then, lots of planning and dreaming.....
 
TinTin

TinTin

Thru Hiker
I once bought a Canon video camera from Apple. They had it listed for £255 but it should have, I think, been £525. They fulfilled the order without a murmur. I think that the brand value for some firms is so great that they will just take the hit for a mistake and get it corrected ASAP for future orders. Less well known firms don't have as much to lose and so are prepared to take the flack for not honouring the contract you have made with them.
 
WilliamC

WilliamC

Thru Hiker
According to CAB:
"Shopping online
Your legal rights depend on something fairly tricky in the law: whether or not you have a ‘contract’.
Depending on the company’s terms and conditions, you’ll have legal rights (and a contract) either:
once you’ve paid for the item
once they’ve sent it to you
You’ll need to find the company’s terms and conditions to find out where you stand. Contact the Citizens Advice consumer helpline if you need help. It may be too tricky to work out yourself.
If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed.
If you don’t have a contract and someone realises they’ve told you the wrong price, they can cancel your order."
PhilHo said:
I once bought a Canon video camera from Apple. They had it listed for £255 but it should have, I think, been £525. They fulfilled the order without a murmur. I think that the brand value for some firms is so great that they will just take the hit for a mistake and get it corrected ASAP for future orders. Less well known firms don't have as much to lose and so are prepared to take the flack for not honouring the contract you have made with them.
Click to expand...
Also, less well-known firms may not be in as good a position to take the financial hit from selling something at a loss.
 
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