Bruce
Trekker
Not made many contributions to the forum...but was wondering what users experience of Henry Shires and Tarptent is recently.
I owned 2 of his tents and was in the Facebook Tarptent Owners Group. I happened to agree with a poster that the quality of the tent that he bought from the company was an issue and that Tarptent should rectify the problem. Similar to a Scarp 1 I bought, there were noticeable holes in the corners of the fly. The response the poster got from Tarptent was condescending and poor. I called out the company response along with 5 or 6 other posters who had experienced similar issues, and the agreed concensus was that the response from the company was not great.
I got kicked out the group probably along with the other users who made reasonable comments regarding their customer service and poor response to the poster.
It seems Tarptent won't counter any criticism of their products. Seems a shame as the design and function of the tents is great, if not the execution and quality.
I admit I'm likely in the minority in regards to Tarptent and many will sing it's praises, but it is a bug bear of mine when company's refuse to acknowledge users concerns.
I owned 2 of his tents and was in the Facebook Tarptent Owners Group. I happened to agree with a poster that the quality of the tent that he bought from the company was an issue and that Tarptent should rectify the problem. Similar to a Scarp 1 I bought, there were noticeable holes in the corners of the fly. The response the poster got from Tarptent was condescending and poor. I called out the company response along with 5 or 6 other posters who had experienced similar issues, and the agreed concensus was that the response from the company was not great.
I got kicked out the group probably along with the other users who made reasonable comments regarding their customer service and poor response to the poster.
It seems Tarptent won't counter any criticism of their products. Seems a shame as the design and function of the tents is great, if not the execution and quality.
I admit I'm likely in the minority in regards to Tarptent and many will sing it's praises, but it is a bug bear of mine when company's refuse to acknowledge users concerns.
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