Sleeping Mat News

Discussion in 'Sleep Mats' started by Lempo, Mar 18, 2020.

  1. Lempo

    Lempo Thru Hiker

    Yes. It arrived, I posted a photo in What Have You Bought thread. I'd get in touch with them, if you haven't received it yet.
    Clare likes this.
  2. Clare

    Clare Thru Hiker

    I had ordered two but they never arrived. The tracking number was for a Chinese delivery service and I was never able to make it work. I wrote to Zack at flextail twice but got no reply. Now it turns out that the tracking number works in Royal Mail’s tracker and I discover that it has been sent back. I never received a delivery card here. So further correspondence with Zack, also unanswered. Problem is that flextail subcontracts delivery to Indiegogo and indiegogo leave customer relations with flextail, so no one thinks they are responsible. In this case Royal Mail are actually at fault for not leaving a card but I still think flextail should respond and replace. Fact is that I paid and received nothing. Royal Mail is their delivery agent.
  3. Lempo

    Lempo Thru Hiker

    Keep hammering Flextail customer service and Indiegogo comments. Shipper is responsible for shipment until received. If the parcel was returned to them, then you are at least entitled to a refund.
  4. Clare

    Clare Thru Hiker

    I got no reply from Flextail after multiple attempts. But I wanted a 250g mat so this morning I ordered a new one. I received the confirmation email and LITERALLY one minute later I received an email from customer service to say my last order had been returned to them and they were going to re-post it back to me. So..... there will be a flextail up for sale on here in due course. A red mummy version £25

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