I agree 100% @Munro277. It's not a problem unique to astucas either. Most small businesses have issues, illness slows/stops things, family problems, staff leaving you short etc etc. but a bit of communication and genuine updates go a long way to keeping customers happy. Promises that aren't kept do the opposite. The same goes for work quality, quite a few of the companies I've purchased from have sent me below par workmanship for a high price and it's not acceptable. Disclaimer: I've never bought anything from astucas. I nearly bought a quilt last year but saw someone else having a lot of issues with delivery times and communication, so I didn't bother. I've also never seen a complaint about astucas workmanship, I was talking about other companies... I specifically have experience with Zpacks (horrendous workmanship, and pretty crappy cs) and MLD (not great, certainly not considering their claims on workmanship and quality). It's a very good thing on this forum that we're not over moderated on calling companies out like many other forums have done in the past, either due to advertising, personal relationships, not wanting to damage rep etc. and tbh I'm starting to think it should be done more often. Shewie.