Exped Synmat UL 9 failure

Discussion in 'Sleep Mats' started by Bopdude, May 19, 2017.

  1. Bopdude

    Bopdude Trail Blazer

    Hi all.

    Quick run down, after inflating the mat I moved it to another room in the house, this room was much warmer, about half an hour later I heard a loud pop, the middle two chambers are now one big one, so I have 2 smaller chambers, 1 big one and 2 small ones again, I'm guessing that a repair is out of the question but what if I inflated it again, could I get the other 2 seams to burst you think ? that would give me 3 large chambers instead of 6 smaller one's.

    Thanks for any advice.
  2. paul

    paul Thru Hiker

    Contact them. they will more than likely replace for you. If you open up all the tubes it will be crap to sleep on. no rigidity
    Bopdude likes this.
  3. Shewie

    Shewie Administrator Staff Member

    As Paul said, their customer service is usually very good. They replaced my aged downmat 7 without any quarms.

    Is it still under warranty?
    Bopdude likes this.
  4. Bopdude

    Bopdude Trail Blazer

    I would have to ask @Lady Grey it was the one I bought from her, not laying any blame at all, hopefully some good may come from it ?

    Thanks for the replies so far.
  5. Munro277

    Munro277 Thru Hiker

    Same here,had to send it back to them at my cost but after a week they sent me new one out in the post ,mine was prob 5 yrs old ...same left it in warm room ...my mistake
    Bopdude likes this.
  6. Bopdude

    Bopdude Trail Blazer

    Sounds promising, fingers crossed, LG says she may have the receipt, she'll have a look :)
  7. Munro277

    Munro277 Thru Hiker

    I didn't ...
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  8. paul

    paul Thru Hiker

    they wont be arsed i reckon. i had two replaced and they never asked.
    Bopdude likes this.
  9. Bopdude

    Bopdude Trail Blazer

    All sounding better :D

    Thanks, I'll await the receipt as back up before pursuing, how did you guys go about it ?
  10. paul

    paul Thru Hiker

    via the original retailer was what i did as thats what they said when i contacted them
    Bopdude likes this.
  11. Bopdude

    Bopdude Trail Blazer

    Ok thanks for that, awaiting input :D
  12. Lady Grey

    Lady Grey Thru Hiker

    Input there....:D
  13. Bopdude

    Bopdude Trail Blazer

    Input logged and will be making a phone call soon :D
    Lady Grey likes this.
  14. Padowan

    Padowan Summit Camper

    Any update on this? I've had a similar failure on one of my Synmats. Mine must be 6 or 7 years old, so definitely outside the 5yr warranty. I'll have to check if i can find a receipt.

    I'm debating whether to dissect it, spinnaker tape the baffle back together inside and then effect a long repair to my incision, but that'll be a last resort if there's no hope for a replacement. Interested to hear if anyone else has attempted such a repair...
  15. Chiseller

    Chiseller Trail Blazer

    My downmat 7 has a softball size lump at the bottom... I can live with it for the minute, sadly no receipt or idea which retailer as I bought mine used aswell... I'll have to see if I can track the original owner.... Cheers for the thread
  16. Ken T.

    Ken T. Ultralighter

    I never had anyone ask for a receipt for a defective pad. Just call. Don't get into specifics.

    "I have a %*+£# that leaks, blown baffles whatever. Can I get a warranty replacement please?"
  17. Mole

    Mole Thru Hiker

    I thought the non UL exped down/syn mats had (limited) lifetime warranties?
  18. Shewie

    Shewie Administrator Staff Member

    I thought it was 4 or 5 years, and 2 for the UL range
  19. Mole

    Mole Thru Hiker

    Think you are right. Getting muddled with Thermarest!
  20. Bopdude

    Bopdude Trail Blazer

    Sorry guys, could have sworn I updated this, so, @Lady Grey very kindly took it back to the shop as it was her original purchase, they wouldn't swap it but gave her a refund on her original purchase price, she then settled with me, very kind indeed :)
    cathyjc, Balagan, Chiseller and 2 others like this.

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