Exped Synmat UL 9 failure

Discussion in 'Sleep Mats' started by Bopdude, May 19, 2017 at 2:32 PM.

  1. Bopdude

    Bopdude Summit Camper

    Hi all.

    Quick run down, after inflating the mat I moved it to another room in the house, this room was much warmer, about half an hour later I heard a loud pop, the middle two chambers are now one big one, so I have 2 smaller chambers, 1 big one and 2 small ones again, I'm guessing that a repair is out of the question but what if I inflated it again, could I get the other 2 seams to burst you think ? that would give me 3 large chambers instead of 6 smaller one's.

    Thanks for any advice.
  2. paul

    paul Thru Hiker

    Contact them. they will more than likely replace for you. If you open up all the tubes it will be crap to sleep on. no rigidity
    Bopdude likes this.
  3. Shewie

    Shewie Administrator Staff Member

    As Paul said, their customer service is usually very good. They replaced my aged downmat 7 without any quarms.

    Is it still under warranty?
    Bopdude likes this.
  4. Bopdude

    Bopdude Summit Camper

    I would have to ask @Lady Grey it was the one I bought from her, not laying any blame at all, hopefully some good may come from it ?

    Thanks for the replies so far.
  5. Munro277

    Munro277 Thru Hiker

    Same here,had to send it back to them at my cost but after a week they sent me new one out in the post ,mine was prob 5 yrs old ...same left it in warm room ...my mistake
    Bopdude likes this.
  6. Bopdude

    Bopdude Summit Camper

    Sounds promising, fingers crossed, LG says she may have the receipt, she'll have a look :)
  7. Munro277

    Munro277 Thru Hiker

    I didn't ...
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  8. paul

    paul Thru Hiker

    they wont be arsed i reckon. i had two replaced and they never asked.
    Bopdude likes this.
  9. Bopdude

    Bopdude Summit Camper

    All sounding better :D

    Thanks, I'll await the receipt as back up before pursuing, how did you guys go about it ?
  10. paul

    paul Thru Hiker

    via the original retailer was what i did as thats what they said when i contacted them
    Bopdude likes this.
  11. Bopdude

    Bopdude Summit Camper

    Ok thanks for that, awaiting input :D
  12. Lady Grey

    Lady Grey Thru Hiker

  13. Bopdude

    Bopdude Summit Camper

    Input logged and will be making a phone call soon :D
    Lady Grey likes this.

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