EE overfill service

qy_

qy_

Trail Blazer
Nevis said:
The original quote said $50 plus $25 for postage back, but the instructions for sending it off and what the timeline for when they receive it and send it back said they would cover the postage back.
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Yes, but I think they will stand by the $50 in total having now stated it, they seemed much more interested in their reputation and getting a freezing customer becoming a happy customer than squeezing the everery dollar out of it. But I guess $25 more is still worth it if you get the quilt you want to have.
 
DuneElliot

DuneElliot

Section Hiker
qy_ said:
Yes, but I think they will stand by the $50 in total having now stated it, they seemed much more interested in their reputation and getting a freezing customer becoming a happy customer than squeezing the everery dollar out of it. But I guess $25 more is still worth it if you get the quilt you want to have.
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When I had the overstuff done on a quilt I ordered is was $10 an oz extra. So paid $20 more than the marked price. So if they added almost 4oz (which is what was stated, although only charged for 3 I think) that's $20 for labor and no extra left over. I think they would be extremely generous to ship back without charge...so if they do, then that's fabulous customer service.
 
Nevis

Nevis

Thru Hiker
Mixed news.... The quilt arrived today looking very well overstuffed, only problem is that it's not my quilt!!! They've only gone and sent me someone else's!!! I can see this is going to be fun!!! :(
 
Odd Man

Odd Man

Thru Hiker
Nevis said:
Mixed news.... The quilt arrived today looking very well overstuffed, only problem is that it's not my quilt!!! They've only gone and sent me someone else's!!! I can see this is going to be fun!!! :(
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That sucks.

Did you have to pay duties?
 
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